English
GBP
FAQ's
Our goal is to ensure your complete satisfaction with your order. To assist you in finding the answers you need, we have gathered a collection of frequently asked questions about orders, deliveries, and returns. In the event that you are unable to find the information you are seeking, please feel free to contact us.
Orders
How do I place an order?

Simply browse the item and size that you want to purchase and click "Add to Bag" Click the user icon in the header which will prompt you to login with your registered email address and username or check out as a guest. If you experience any problems please contact Customer Services by email at : hello@twentypetworth.com

Do I need an account?

No, you do not have to create an account, however there are benefits of creating an account, for example to view your orders and update your personal details eg. address and contact number. By default, you will checkout as a guest. To create an account for faster checkout next time you shop with us, follow the Create an Account link on the checkout page.

Can I cancel my order?

After you have completed checkout, you will receive an automated confirmation email. You will then have a time period of upto 30 minutes to notify us of the cancellation.

Should you wish to amend your order you will also need to notify us.

How do I use a promotion code?

When you reach checkout, you can add your discount code in the box provided and the discount will then automatically be calculated.

Returns
How do I return an order?

If you are not completely satisfied you have 7 days to notify us if you wish to return or exchange your items. Please contact hello@twentypetworth.com quoting your order number and reason for your return. We will endeavour to respond within 24 hours. Items must be received back to Twenty unworn, in the original packaging and with all tags intact within 14 days of receipt of your purchase.

Shoes: Please return all items in their original packaging. The shoe box is part of the product and should remain intact by placing it in outer packaging when returning your item, otherwise your return may not be accepted. If shoes are shown to be worn outside we cannot accept the return.

Clothing: Please take the utmost care when trying on your new purchases. Items must be returned unworn, still in their original packaging and with all original tags intact.

We will not accept returns on any non-faulty items that have been worn/tags removed. We do not accept exchanges or returns on any earrings or underwear. To complete your refund we require a receipt or proof of purchase. If you receive a faulty item please contact hello@twentypetworth.com immediately with your order number, detailing the fault. As we are not responsible for any goods lost or damaged in transit back to us, we would advise you send your return back to us via registered post. Any items that are not received within the relevant timeframe will be accepted at the sole discretion of The Brand Edit Store Limited.

For further information visit our Delivery & Returns page.

Do you do free returns?

Unfortunately, we do not provide free returns as we are an independent.

When will I be refunded?

Once your return is received and inspected you will receive a refund notification via email. This is usually processed within 48 hrs. After you receive the notification it can take unto 72 hours to show back into your account depending on who you made the payment with.